Stillen TruControl Inline Power Module for 2016+ Infiniti Q50/Q60 (TC101002)

At JM Auto Racing we make returns and other client services as easy as possible. Our mission is to provide you with the best products and the best service in the automotive industry. We understand that sometimes, clients change their minds about products that they order or simply do not need them anymore. We also know that clients are cautious about terms and conditions since they are often tricky and misleading. Our goal is to make the return or exchange process trustworthy and as simple as 1-2-3.

Returns & Exchanges
If you are not satisfied with your purchase for any reason, we will be happy to accept a return for a refund or exchange on products in new/unused condition within 30 days of delivery. For orders placed during the holiday season from November 15th to December 31st, the return period is extended to 60 days. The following rules apply:

• All returns and exchanges must be made via our Return Procedure with a valid & signed RMA form.
• Returns will have a flat 15% restocking fee.
• Product(s) must be in new condition and in the original packaging (please do not assemble, install, or modify the product in any way). In the event of fitment, flaw or defect pictures may be necessary to complete your request.
• Any product that was used or fully/partially installed is non-returnable.
• In some cases, return of the physical product may not be required. For these products, instructions will be provided on how to process a field destroy or dispose of the original item.
• The few exceptions for items that cannot be returned include:
  • Items classified as “special order” or “made to order”
  • Custom Wheels & Tires Packages
  • Electronics
  • Any non-EPA compliant product including but non limited to catless test pipes, downpipes, headers and high flow cats. We will try to make as many accomadations as possible however a 25% restocking fee will apply. Please contact us to learn more.
• To start your return please click HERE

Cancellations
We all know that things happen a people change their mind as soon as the purchase things. We take pride in how quickly we get things out the door and with 4 warehouses to ship from plus stock owned at our manufacturers, that speed is always increasing. This is why we only except full cancellations within 30 minutes of placing an in stock order. This helps us ensure your package gets out on the truck immediately or can be flagged before it goes through the packaging process. For orders that are not in stock or special order, we allow 24 hours. Cancellations can be done online by following the instructions found HERE or by emailing [email protected] ,

Your request will be processed as quickly as possible, but please note that sometimes products ship quicker than expected. After 24 hours, or after an out of stock item has been confirmed, fees will apply to all cancellations with the exception of Special Order items, made to order items or custom built items; which can not be cancelled after the 24 hour period. Items confirmed on reserve or pre-ordered are subject to a 10% cancellation fee.

Cancellations are subject to a 10% cancellation fee. This fee is not to rip you off in any way. When you place an order, we lose 3% due to credit card processing, and also another 3% to credit your account. The other 4% is much less then what is needed to cover all other costs and expenses lost by cancelling an order, that was already processed. This fee is will only be imposed on orders that have not shipped. If a special order has been placed, such as pistons, turbo's, etc., and the items are built and ready to ship out, and a cancellation is requested, a 25% cancellation fee will be imposed IF possible to be cancelled.

• To start your cancel please click HERE

What are my shipping fees?
For orders delivered within the continental US where reason for return isn't a result of a JM Auto Racing error, the cost of the initial shipping charge and a return fee will be deducted from your refund. A prepaid shipping label(s) will be provided.
Freight, international & non-continental US returns are accepted, however coordination of return shipping is the responsibility of the client. In the event an error is made by JM Auto Racing, a return shipping label will be provided.

Сore deposits
Some products sold on JM Auto Racing include a core deposit. These parts have a deposit that is charged upon purchase and fully refunded upon the return of the core. Cores must be in rebuildable condition and matching vehicle application to the product sold. Once the product is received and inspected, the deposit will be refunded to your original form of payment. Note: Product cores returned that are not fully assembled or are not the unit that was removed from the vehicle, will not be refunded and the core will be discarded. Detailed instructions on Core Deposit Returns can be found here.

Defective, damaged, or incorrect products
We all know that accidents happen sometimes. If your product(s) arrive defective, damaged, or simply incorrect, please contact our customer service department as soon as possible. Please do not attempt to use, install, modify, or repair the part! We will send you a replacement part and provide you with a prepaid return label to return the defective part. In some instances, return of the product may not be required. Products must be returned to us within 30 days. If the damage was caused by a shipping courier, we will schedule a damage pick up by the courier. Photos of the damage, defect, or fitment issue may be requested in order to correctly process your request. For items mispackaged or missing, returns and replacements will be handeled as warranty requests, subject to manufacturer involvement and normally handled within 24-48 hours. Please note that products must be in the original packaging and there are additional requirements for products that ship freight.

LTL and Freight Shipments will cover the delivery of most oversized items, including but not limited to, body kits, hoods, trunks, spoilers, doors, roll cages. Items should be thoroughly inspected at time of delivery. Any damage NEEDS to be notated on the Bill of Lading prior to the driver leaving for an insurance to be valid. If damage, is not noted, the insurance is voided out and will need to be dealt with between you and the shipping carrier.

Billing, refunds & credits
Payment for orders placed using PayPal of Affirm will be captured as soon as the order has been successfully placed. Payments for orders placed using a debit or credit card will be authorized only and captured upon shipping. What does this mean? If your order is in stock, it will be charged normally. For out-of-stock items arriving within 30 days, you may see the authorization temporarily fall off. The funds will be placed back into your account and you won't see the pending charge from us. Once the item ships, you will see the funds deducted and the charge posted to your account. For out-of-stock items after 30 days, the above will take place, however we will have to recharge your card once the item is ready to ship.

Refunds for returned products are issued with 3-5 business days once they are received by our warehouse and inspected. Refunds will be issued via the same payment method originally used to place the order (Credit Card, PayPal, Google, Affirm, Check). All returns, where JM Auto Racing is not at fault, will have 15% restocking fee less than cost of freight. Free shipping items will have the initial freight fees deducted from the final refund. Shipping is only free if you keep the item you purchased. Some items will have a higher restocking fee. This information will be revealed to you up front upon requesting a return. Once the refund has been issued a confirmation email will be sent. Please allow an additional 5-7 days for the credit to appear on your account.

Shipping & delivery
To ensure a fast and safe delivery we use FedEx, DHL, Ontrac, USPS, & UPS Ground/Air shipping services. Available shipping methods may vary for different type of products and shipping destinations. Most products in stock ship same day, or within 1 business day after which its delivery can be tracked via tracking number sent to your email. For custom or made to order items shipping time varies as they may have to be manufactured, painted, embroidered, or assembled.

Please keep the following in mind:

• Products that are oversized must ship truck freight / LTL which differs from ground shipments. NOTE: These oversized items require inspection and a signature upon delivery. For more information on freight shipping click here.
• Shipments to Canada are treated as all other international shipments. It is the recipient's responsibility to pay all applicable duties, taxes, & brokerage fees. Detailed Info can be found here here.
• Shipments to HI, AK, PR, Guam, Virgin Islands, APOs, & Canada might require extra shipping charges. International shipping quotes will be e-mailed to the customer before the credit card is charged.
• Oversized items such as hoods, body kits, bumpers, tonneau covers, roofs, trunks and spoilers may require additional postage that is not displayed on the website. You will be contacted prior to the item shipping to confirm.

To request an international shipping quote before placing an orderIf you would like special shipping arrangements, please contact us via live chat, email or call us at 1.855.998.8726

Disclaimer
In effort to provide our valued clients with the most up to date and accurate information, JM Auto Racing is continuously implementing real-time updates to our online superstore. Due to the immediate nature of these updates the correction of any errors and/or omissions can happen at any time without prior notice. This information may include but is not limited to pricing, availability, suggested use, fitment, compatibility, and warranties.

JM Auto Racing is not responsible for any additional charges, labor, loss, or damage incurred as a result of information, correct or incorrect, referenced or products purchased from JM Auto Racing. While we work to avoid any errors or omissions that may appear on the JM Auto Racing website, we do reserve the right to cancel any undelivered orders based on inaccurate information. more details

Steve Millen Racing
STILLEN® founder Steve Millen has been racing across the globe as a professional driver for over 30 years. From Formula Fords in Singapore, Rally Cars in Africa, Trucks in football stadiums, to Nissan Prototypes at Le Mans and the 24 Hours of Daytona; these are just some of Steve's victory credits. Steve captured the prestigious IMSA GT Driver's Championship in both 1992 and 1994 driving his Cunningham Racing prepared Nissan 300ZX Twin Turbo racecar. His lengthy list of wins has made him "The All Time Winningest Driver in IMSA GT History" a title that may remain intact for decades to come.

Who We Are
Steve Millen’s racing experience has influenced every aspect of STILLEN’s business. A fundamental part of success in racing rests in the ability to continually refine performance by a program of modification and testing; throughout the years, this has been Steve Millen's forte. Steve has been sought after for testing by such enthusiast magazines as Road & Track where you will often see his name or byline when they are testing the most powerful and exotic sports cars in the world. STILLEN builds and sell parts that are tested and proven to work following a regiment of testing and refinement; Professional product evaluation in real-world driving situations gives STILLEN a distinct advantage. Car & Driver, Road & Track, Motor Trend, Automobile, AutoWeek, /Drive, DSport, The Smoking Tire, and Super Street have all reviewed and tested STILLEN products and project vehicles, and provided rave reviews.

WARRANTY INFORMATION:

Exhaust:
The manufacturer warrants that all SMSP Exhaust Performance Products are free from defects. Most of our exhaust products are warranted against blowouts and defects in material and workmanship for as long as the original purchaser owns the vehicle on which it was originally installed. The warranty is void if the exhaust products are not installed properly on the vehicle for which it is designed. This warranty does not apply to any exhaust product which has been installed on any commercial or racing vehicle or which has been improperly installed, altered, or subjected to misuses or damage from accidents. Also, cost of labor and any additional parts required to complete installation of a replacement product are not covered by this warranty.

Proof of purchase, MUST be presented to the service outlet from which you originally purchased the exhaust product, or any participating dealer, when making a claim for replacement. The original exhaust product must also be returned and exchanged for a new exhaust product of the same part number. SMSP acknowledges that parts may be discontinued. If the exhaust product has been discontinued, SMSP may not be able to offer a replacement option.

No other warranty, expressed or implied (including merchantability), applies to the exhaust product, nor is any person or the manufacturer authorized to assume any other warranty. The manufacturer does not assume any responsibility for any consequential damages occurred by the exhaust product, or inconvenience or interruption in any operation.

This warranty does not extend to cosmetic blemishes and/or finish deterioration. Stainless steel does require cleaning and maintenance to retain its finish. Failure to do so can result in surface corrosion which is not covered by warranty.

SMSP does not warranty other companies and/or manufacturers product and/or work. If the installer of the product fails to follow SMSP instructions or causes damage to the vehicle during the installation of this product this must be resolved between the customer and the shop performing the work.

An aftermarket exhaust system will change the note/tone of your exhaust system, generally causing an increase in sound. While almost all of our customers like the tone of a SMSP exhaust system. SMSP does not make any guarantee that this tone will suit your personal preferences.
If you receive a defective item, and it has not been used, modified, disassembled or installed, SMSP will, at its discretion, replace or repair the item at no charge.
SMSP is not responsible for any additional costs incurred, including but not limited to: labor, freight, rental vehicle, or subsequent damage caused by product.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Stainless Steel Systems: Limited Lifetime Warranty against manufacturing defects and rust through.

Intakes:
The manufacturer warrants that all SMSP Air Intake Products are free from defects. Most of our intake products are warranted against failures and defects in material and workmanship for as long as the original purchaser owns the vehicle on which it was originally installed. The warranty is void if the air intake products are not installed properly on the vehicle for which it is designed.

This warranty does not apply to any air intake product which has been installed on any commercial or racing vehicle or which has been improperly installed, altered, or subjected to misuse or damage from accidents. Also, cost of labor and any additional parts required to complete installation of a replacement product are not covered by this warranty.

Proof of purchase, MUST be presented to the service outlet from which you originally purchased the intake product, or any participating dealer, when making a claim for replacement. The original air intake product must also be returned and exchanged for a new air intake product of the same part number. SMSP acknowledges that parts may be discontinued. If the intake product has been discontinued, SMSP may not be able to offer a replacement option.

No other warranty, expressed or implied (including merchantability), applies to the air intake product, nor is any person or the manufacturer authorized to assume any other warranty. The manufacturer does not assume any responsibility for any consequential damages occurred by the air intake product, or inconvenience or interruption in any operation.

This warranty does not extend to cosmetic blemishes and/or finish deterioration. SMSP air intakes are manufactured out of various materials each requiring care and maintenance. SMSP does not guarantee that these finishes will not deteriorate with age and use and this deterioration may be accelerated with neglect and misuse.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

SMSP does not warranty other companies and/or manufacturers product and/or work. If the installer of the product fails to follow SMSP instructions or causes damage to the vehicle during the installation of this product this must be resolved between the customer and the shop performing the work.

Warranty Addendums:

• Damages caused by improper use, installation, modifications and/or collisions will be considered user-error and will NOT be covered under warranty.
• User assumes all risks and costs associated with the use of SMSP products.
• Products purchased from un-authorized dealers will not be covered under warranty.
• Warranties only cover the initial purchaser and will not transfer to second hand users.
• Failure to provide the required invoice, images and/or warranty claim form will result in the denial of the warranty claim. NO EXCEPTIONS.
• SMSP is not responsible for fees associated with the installation/removal/servicing of components.
• KEEP ORIGINAL BOX FOR ALL RETURNS. Stillen cannot provide replacement box, or package materials.
• KEEP YOUR FACTORY PARTS. SMSP will not provide temporary or replacement parts.