Rigid Industries 360-Series 4in LED Off-Road Drive Beam - Red Backlight (Pair)(36116)

At JM Auto Racing we make returns and other client services as easy as possible. Our mission is to provide you with the best products and the best service in the automotive industry. We understand that sometimes, clients change their minds about products that they order or simply do not need them anymore. We also know that clients are cautious about terms and conditions since they are often tricky and misleading. Our goal is to make the return or exchange process trustworthy and as simple as 1-2-3.

Returns & Exchanges
If you are not satisfied with your purchase for any reason, we will be happy to accept a return for a refund or exchange on products in new/unused condition within 30 days of delivery. For orders placed during the holiday season from November 15th to December 31st, the return period is extended to 60 days. The following rules apply:

• All returns and exchanges must be made via our Return Procedure with a valid & signed RMA form.
• Returns will have a flat 15% restocking fee.
• Product(s) must be in new condition and in the original packaging (please do not assemble, install, or modify the product in any way). In the event of fitment, flaw or defect pictures may be necessary to complete your request.
• Any product that was used or fully/partially installed is non-returnable.
• In some cases, return of the physical product may not be required. For these products, instructions will be provided on how to process a field destroy or dispose of the original item.
• The few exceptions for items that cannot be returned include:
  • Items classified as “special order” or “made to order”
  • Custom Wheels & Tires Packages
  • Electronics
  • Any non-EPA compliant product including but non limited to catless test pipes, downpipes, headers and high flow cats. We will try to make as many accomadations as possible however a 25% restocking fee will apply. Please contact us to learn more.
• To start your return please click HERE

Cancellations
We all know that things happen a people change their mind as soon as the purchase things. We take pride in how quickly we get things out the door and with 4 warehouses to ship from plus stock owned at our manufacturers, that speed is always increasing. This is why we only except full cancellations within 30 minutes of placing an in stock order. This helps us ensure your package gets out on the truck immediately or can be flagged before it goes through the packaging process. For orders that are not in stock or special order, we allow 24 hours. Cancellations can be done online by following the instructions found HERE or by emailing [email protected] ,

Your request will be processed as quickly as possible, but please note that sometimes products ship quicker than expected. After 24 hours, or after an out of stock item has been confirmed, fees will apply to all cancellations with the exception of Special Order items, made to order items or custom built items; which can not be cancelled after the 24 hour period. Items confirmed on reserve or pre-ordered are subject to a 10% cancellation fee.

Cancellations are subject to a 10% cancellation fee. This fee is not to rip you off in any way. When you place an order, we lose 3% due to credit card processing, and also another 3% to credit your account. The other 4% is much less then what is needed to cover all other costs and expenses lost by cancelling an order, that was already processed. This fee is will only be imposed on orders that have not shipped. If a special order has been placed, such as pistons, turbo's, etc., and the items are built and ready to ship out, and a cancellation is requested, a 25% cancellation fee will be imposed IF possible to be cancelled.

• To start your cancel please click HERE

What are my shipping fees?
For orders delivered within the continental US where reason for return isn't a result of a JM Auto Racing error, the cost of the initial shipping charge and a return fee will be deducted from your refund. A prepaid shipping label(s) will be provided.
Freight, international & non-continental US returns are accepted, however coordination of return shipping is the responsibility of the client. In the event an error is made by JM Auto Racing, a return shipping label will be provided.

Сore deposits
Some products sold on JM Auto Racing include a core deposit. These parts have a deposit that is charged upon purchase and fully refunded upon the return of the core. Cores must be in rebuildable condition and matching vehicle application to the product sold. Once the product is received and inspected, the deposit will be refunded to your original form of payment. Note: Product cores returned that are not fully assembled or are not the unit that was removed from the vehicle, will not be refunded and the core will be discarded. Detailed instructions on Core Deposit Returns can be found here.

Defective, damaged, or incorrect products
We all know that accidents happen sometimes. If your product(s) arrive defective, damaged, or simply incorrect, please contact our customer service department as soon as possible. Please do not attempt to use, install, modify, or repair the part! We will send you a replacement part and provide you with a prepaid return label to return the defective part. In some instances, return of the product may not be required. Products must be returned to us within 30 days. If the damage was caused by a shipping courier, we will schedule a damage pick up by the courier. Photos of the damage, defect, or fitment issue may be requested in order to correctly process your request. For items mispackaged or missing, returns and replacements will be handeled as warranty requests, subject to manufacturer involvement and normally handled within 24-48 hours. Please note that products must be in the original packaging and there are additional requirements for products that ship freight.

LTL and Freight Shipments will cover the delivery of most oversized items, including but not limited to, body kits, hoods, trunks, spoilers, doors, roll cages. Items should be thoroughly inspected at time of delivery. Any damage NEEDS to be notated on the Bill of Lading prior to the driver leaving for an insurance to be valid. If damage, is not noted, the insurance is voided out and will need to be dealt with between you and the shipping carrier.

Billing, refunds & credits
Payment for orders placed using PayPal of Affirm will be captured as soon as the order has been successfully placed. Payments for orders placed using a debit or credit card will be authorized only and captured upon shipping. What does this mean? If your order is in stock, it will be charged normally. For out-of-stock items arriving within 30 days, you may see the authorization temporarily fall off. The funds will be placed back into your account and you won't see the pending charge from us. Once the item ships, you will see the funds deducted and the charge posted to your account. For out-of-stock items after 30 days, the above will take place, however we will have to recharge your card once the item is ready to ship.

Refunds for returned products are issued with 3-5 business days once they are received by our warehouse and inspected. Refunds will be issued via the same payment method originally used to place the order (Credit Card, PayPal, Google, Affirm, Check). All returns, where JM Auto Racing is not at fault, will have 15% restocking fee less than cost of freight. Free shipping items will have the initial freight fees deducted from the final refund. Shipping is only free if you keep the item you purchased. Some items will have a higher restocking fee. This information will be revealed to you up front upon requesting a return. Once the refund has been issued a confirmation email will be sent. Please allow an additional 5-7 days for the credit to appear on your account.

Shipping & delivery
To ensure a fast and safe delivery we use FedEx, DHL, Ontrac, USPS, & UPS Ground/Air shipping services. Available shipping methods may vary for different type of products and shipping destinations. Most products in stock ship same day, or within 1 business day after which its delivery can be tracked via tracking number sent to your email. For custom or made to order items shipping time varies as they may have to be manufactured, painted, embroidered, or assembled.

Please keep the following in mind:

• Products that are oversized must ship truck freight / LTL which differs from ground shipments. NOTE: These oversized items require inspection and a signature upon delivery. For more information on freight shipping click here.
• Shipments to Canada are treated as all other international shipments. It is the recipient's responsibility to pay all applicable duties, taxes, & brokerage fees. Detailed Info can be found here here.
• Shipments to HI, AK, PR, Guam, Virgin Islands, APOs, & Canada might require extra shipping charges. International shipping quotes will be e-mailed to the customer before the credit card is charged.
• Oversized items such as hoods, body kits, bumpers, tonneau covers, roofs, trunks and spoilers may require additional postage that is not displayed on the website. You will be contacted prior to the item shipping to confirm.

To request an international shipping quote before placing an orderIf you would like special shipping arrangements, please contact us via live chat, email or call us at 1.855.998.8726

Disclaimer
In effort to provide our valued clients with the most up to date and accurate information, JM Auto Racing is continuously implementing real-time updates to our online superstore. Due to the immediate nature of these updates the correction of any errors and/or omissions can happen at any time without prior notice. This information may include but is not limited to pricing, availability, suggested use, fitment, compatibility, and warranties.

JM Auto Racing is not responsible for any additional charges, labor, loss, or damage incurred as a result of information, correct or incorrect, referenced or products purchased from JM Auto Racing. While we work to avoid any errors or omissions that may appear on the JM Auto Racing website, we do reserve the right to cancel any undelivered orders based on inaccurate information. more details

In 2006, a young company by the name of Rigid Industries LED Lighting introduced the E-Series LED Light Bar; the first of its kind in the LED lighting industry. Since then, Rigid Industries has led the forward projecting LED lighting industry in light output and efficiency. The brand’s patented Hybrid and Specter optics systems effectively control the beam of light emitted by the LED, which translates to more light where you want it with very little wasted spill light.

While Rigid Industries started as an off-road lighting company, it currently manufactures lighting products and accessories that meet the needs of many other industries, including powersports, mining and construction, marine, agriculture, police, and fire rescue. The reason for such a huge demand is simple enough: all Rigid LED lighting solutions are guaranteed to provide bright and efficient illumination, while ensuring long-lasting service life. Designed and assembled in the USA, they deliver the quality and performance you’ve come to expect from an American manufacturer.

Since the introduction of its first product, Rigid Industries is constantly developing new lighting solutions that are the first of their kind. Dedicated to offering you the ultimate in light performance, the company has revolutionized the way the light is projected. Its patented Hybrid and Specter optic systems capture the maximum number of light rays emitted from the LED and direct the light exactly where you need it most with very little wasted spill light. The Hybrid Optic System comes in either a spot or flood configuration, while the Specter Optic System comes in a driving beam or wide beam. Both optics can perfectly work together to ensure you have a clear view of what’s ahead in all weather and driving conditions.

Keeping LED lights cool is the key to ensuring their longevity, and Rigid Industries knows that for a fact. A properly designed housing provides a more efficient heat transfer from the circuit board, helping avoid damage to the LEDs and nearby components. Since those high-powered LEDs that are used in Rigid lights generate a considerable amount of heat, the company engineered an extruded housing that has triple the surface area compared to other housings. This housing ensures maximum heat reduction to increase bulb life. Plus, Rigid LED lights come with an unbreakable polycarbonate lens and are covered with durable and attractive finishes to ensure long-lasting service, while giving your vehicle the look you’ve always wanted.

Rigid is proud to design, engineer, and produce the highest quality lighting products for your use. While Rigid utilizes the best manufacturing practices, there are occasional cases of product failure, and this warranty covers these instances.

Rigid warrants that this product will be free from defects in material and workmanship. If you believe the Rigid product is defective, it must be returned to Rigid for inspection by its warranty claims department. After inspection, Rigid will verify that the defect was not caused by negligence, abuse, unauthorized repair or disassembly. Rigid will determine whether the product will be repaired or replaced in accordance with Rigid Limited Lifetime Warranty.

Warranty Exceptions

10-year limited warranty – All Radiance product line (light bars and pods)
5-year limited warranty – All Products used in commercial and/or industrial applications, including, without limitation, manufacturing, mining, agriculture, processes using heavy chemicals, or applications subjected to high vibration
3-year limited warranty – All Truck-Lite headlights
2-year limited warranty – All accessories (except flashlight accessories), all covers, all mounts, all kits (except that lights included in a kit are not subject to this exception), and all other items offered as part of a closeout or discontinued sale
1-year limited warranty – All powder coat finishes and cosmetic coatings, all Products in the UWL (Under Water/Wake Flame) product line, all interior dome lights, all flashlights & flashlight accessories, all Products in the Reflect product line (except that the light engine and mirror are not subject to this exception), and the GPS module in all Products in the Adapt product line
No warranty offered – All mirrors incorporated into the Reflect product line. All Products in the Capture product line that have not been registered by the End User after purchase
All warranties, expressed or implied, are void if Rigid’s warranty claim department determines that there is sufficient evidence of one or more of the following:

Negligence: Improper installation, improper use, etc.
Abuse: Road hazards, damage beyond the limits of "normal wear and tear."
Unauthorized repair: Repair service performed by an unauthorized service center.
Seal tampering: Removal of bezel or bezel screws will compromise the integrity of the water-tight seal.
All warranties are non-transferable. Warranty terms and policies are subject to change without notice.