Eibach Springs SUV PRO-KIT (Adjustable Front Torsion Keys) (3887.510)

At JM Auto Racing we make returns and other client services as easy as possible. Our mission is to provide you with the best products and the best service in the automotive industry. We understand that sometimes, clients change their minds about products that they order or simply do not need them anymore. We also know that clients are cautious about terms and conditions since they are often tricky and misleading. Our goal is to make the return or exchange process trustworthy and as simple as 1-2-3.

Returns & Exchanges
If you are not satisfied with your purchase for any reason, we will be happy to accept a return for a refund or exchange on products in new/unused condition within 30 days of delivery. For orders placed during the holiday season from November 15th to December 31st, the return period is extended to 60 days. The following rules apply:

• All returns and exchanges must be made via our Return Procedure with a valid & signed RMA form.
• Returns will have a flat 15% restocking fee.
• Product(s) must be in new condition and in the original packaging (please do not assemble, install, or modify the product in any way). In the event of fitment, flaw or defect pictures may be necessary to complete your request.
• Any product that was used or fully/partially installed is non-returnable.
• In some cases, return of the physical product may not be required. For these products, instructions will be provided on how to process a field destroy or dispose of the original item.
• The few exceptions for items that cannot be returned include:
  • Items classified as “special order” or “made to order”
  • Custom Wheels & Tires Packages
  • Electronics
  • Any non-EPA compliant product including but non limited to catless test pipes, downpipes, headers and high flow cats. We will try to make as many accomadations as possible however a 25% restocking fee will apply. Please contact us to learn more.
• To start your return please click HERE

Cancellations
We all know that things happen a people change their mind as soon as the purchase things. We take pride in how quickly we get things out the door and with 4 warehouses to ship from plus stock owned at our manufacturers, that speed is always increasing. This is why we only except full cancellations within 30 minutes of placing an in stock order. This helps us ensure your package gets out on the truck immediately or can be flagged before it goes through the packaging process. For orders that are not in stock or special order, we allow 24 hours. Cancellations can be done online by following the instructions found HERE or by emailing [email protected] ,

Your request will be processed as quickly as possible, but please note that sometimes products ship quicker than expected. After 24 hours, or after an out of stock item has been confirmed, fees will apply to all cancellations with the exception of Special Order items, made to order items or custom built items; which can not be cancelled after the 24 hour period. Items confirmed on reserve or pre-ordered are subject to a 10% cancellation fee.

Cancellations are subject to a 10% cancellation fee. This fee is not to rip you off in any way. When you place an order, we lose 3% due to credit card processing, and also another 3% to credit your account. The other 4% is much less then what is needed to cover all other costs and expenses lost by cancelling an order, that was already processed. This fee is will only be imposed on orders that have not shipped. If a special order has been placed, such as pistons, turbo's, etc., and the items are built and ready to ship out, and a cancellation is requested, a 25% cancellation fee will be imposed IF possible to be cancelled.

• To start your cancel please click HERE

What are my shipping fees?
For orders delivered within the continental US where reason for return isn't a result of a JM Auto Racing error, the cost of the initial shipping charge and a return fee will be deducted from your refund. A prepaid shipping label(s) will be provided.
Freight, international & non-continental US returns are accepted, however coordination of return shipping is the responsibility of the client. In the event an error is made by JM Auto Racing, a return shipping label will be provided.

Сore deposits
Some products sold on JM Auto Racing include a core deposit. These parts have a deposit that is charged upon purchase and fully refunded upon the return of the core. Cores must be in rebuildable condition and matching vehicle application to the product sold. Once the product is received and inspected, the deposit will be refunded to your original form of payment. Note: Product cores returned that are not fully assembled or are not the unit that was removed from the vehicle, will not be refunded and the core will be discarded. Detailed instructions on Core Deposit Returns can be found here.

Defective, damaged, or incorrect products
We all know that accidents happen sometimes. If your product(s) arrive defective, damaged, or simply incorrect, please contact our customer service department as soon as possible. Please do not attempt to use, install, modify, or repair the part! We will send you a replacement part and provide you with a prepaid return label to return the defective part. In some instances, return of the product may not be required. Products must be returned to us within 30 days. If the damage was caused by a shipping courier, we will schedule a damage pick up by the courier. Photos of the damage, defect, or fitment issue may be requested in order to correctly process your request. For items mispackaged or missing, returns and replacements will be handeled as warranty requests, subject to manufacturer involvement and normally handled within 24-48 hours. Please note that products must be in the original packaging and there are additional requirements for products that ship freight.

LTL and Freight Shipments will cover the delivery of most oversized items, including but not limited to, body kits, hoods, trunks, spoilers, doors, roll cages. Items should be thoroughly inspected at time of delivery. Any damage NEEDS to be notated on the Bill of Lading prior to the driver leaving for an insurance to be valid. If damage, is not noted, the insurance is voided out and will need to be dealt with between you and the shipping carrier.

Billing, refunds & credits
Payment for orders placed using PayPal of Affirm will be captured as soon as the order has been successfully placed. Payments for orders placed using a debit or credit card will be authorized only and captured upon shipping. What does this mean? If your order is in stock, it will be charged normally. For out-of-stock items arriving within 30 days, you may see the authorization temporarily fall off. The funds will be placed back into your account and you won't see the pending charge from us. Once the item ships, you will see the funds deducted and the charge posted to your account. For out-of-stock items after 30 days, the above will take place, however we will have to recharge your card once the item is ready to ship.

Refunds for returned products are issued with 3-5 business days once they are received by our warehouse and inspected. Refunds will be issued via the same payment method originally used to place the order (Credit Card, PayPal, Google, Affirm, Check). All returns, where JM Auto Racing is not at fault, will have 15% restocking fee less than cost of freight. Free shipping items will have the initial freight fees deducted from the final refund. Shipping is only free if you keep the item you purchased. Some items will have a higher restocking fee. This information will be revealed to you up front upon requesting a return. Once the refund has been issued a confirmation email will be sent. Please allow an additional 5-7 days for the credit to appear on your account.

Shipping & delivery
To ensure a fast and safe delivery we use FedEx, DHL, Ontrac, USPS, & UPS Ground/Air shipping services. Available shipping methods may vary for different type of products and shipping destinations. Most products in stock ship same day, or within 1 business day after which its delivery can be tracked via tracking number sent to your email. For custom or made to order items shipping time varies as they may have to be manufactured, painted, embroidered, or assembled.

Please keep the following in mind:

• Products that are oversized must ship truck freight / LTL which differs from ground shipments. NOTE: These oversized items require inspection and a signature upon delivery. For more information on freight shipping click here.
• Shipments to Canada are treated as all other international shipments. It is the recipient's responsibility to pay all applicable duties, taxes, & brokerage fees. Detailed Info can be found here here.
• Shipments to HI, AK, PR, Guam, Virgin Islands, APOs, & Canada might require extra shipping charges. International shipping quotes will be e-mailed to the customer before the credit card is charged.
• Oversized items such as hoods, body kits, bumpers, tonneau covers, roofs, trunks and spoilers may require additional postage that is not displayed on the website. You will be contacted prior to the item shipping to confirm.

To request an international shipping quote before placing an orderIf you would like special shipping arrangements, please contact us via live chat, email or call us at 1.855.998.8726

Disclaimer
In effort to provide our valued clients with the most up to date and accurate information, JM Auto Racing is continuously implementing real-time updates to our online superstore. Due to the immediate nature of these updates the correction of any errors and/or omissions can happen at any time without prior notice. This information may include but is not limited to pricing, availability, suggested use, fitment, compatibility, and warranties.

JM Auto Racing is not responsible for any additional charges, labor, loss, or damage incurred as a result of information, correct or incorrect, referenced or products purchased from JM Auto Racing. While we work to avoid any errors or omissions that may appear on the JM Auto Racing website, we do reserve the right to cancel any undelivered orders based on inaccurate information. more details

Eibach products are created to meet the extreme requirements of racing, from the 245-mph Mulsanne straight of Le Mans to the fender-to-fender combat of the Daytona Motor Speedway. The chassis of a production vehicle is designed to be built at a minimum cost, and suited for an "average driver". We enthusiasts, however, are anything but average. We know what we want from a vehicle. We want immediate response, reduced body roll, increased stability and enhanced cornering ability. And we want the look that comes with those characteristics-a lower, more muscular, more athletic stance.

The special skills of Eibach engineers are in the tuning of the individual components (springs, dampers and stabilizers) to achieve the best possible harmony between the driver, the automobile and the road. As a driver you immediately feel more direct handling and greater predictability. Nose dive under braking is reduced, as well as excessive body roll in hard cornering. In any performance driving situation, tracking stability-and driver confidence-is greatly enhanced. Eibach production technology is recognized worldwide as leading its field, from our high-strength spring-steel alloys, our advanced CNC winding process, our high-quality corrosion protection and the legendary longevity of our components. The entire process, from initial development to final shipping, is subject to an extensive Quality Management System that is certified by the highest ISO 9001:2008 international quality standard. In fact, Eibach operates in accordance to its own, often more rigid, specifications. When you see the Eibach logo on a part, you can be sure that it is of the highest possible quality.

JM Auto Racing is not just your average performance shop. We take pride in our service and will be with you every step of the way. JM Auto Racing is the ultimate one stop shop for all your automotive needs and family owned and operated since 2002. Become part of the JM Auto Racing family and make your next purchase with us.

Warranty

1.Eibach's Limited Million-Mile Warranty for Springs / Two-Year Warranty for Shocks

All Eibach Springs, Inc. ("Eibach") Suspension Springs, Anti- Roll-Kits (excluding "hardware") Pro-Spacers, Pro-Dampers and Pro-Truck Shocks (including Sport and Sport Leveling) (collectively, "Products") are covered by a Million-Mile warranty (the Warranty). The Warranty covers the Products against factory defects in material and workmanship, other than coatings, when used on passenger cars and light duty (class 1-3) trucks under normal use and operating conditions. These Warranties only apply to the original purchaser who retains ownership of the vehicle on which the Products were originally installed (the "Purchaser"). Eibach Springs, Inc. will repair, replace or refund the purchase price of the defective product at Eibach Springs, Inc.'s sole digression, which shall fully satisfy and discharge any and all warranty claims.

Limited 12-Month Warranty

All Eibach Springs, Inc. ("Eibach") suspension Coilover Systems (Pro-Street-S / Multi-Pro-R1 / Multi-Pro-R2, Multi-Pro-Drag), Drag-Launch (Air bags only), Pro-Alignment Kits and Anti-Roll-Kit hardware (collectively, "Products"), are covered by a 12-month warranty (the "Warranty") from date of purchase. The Warranty covers the Products against factory defects in material and workmanship, other than coatings, when used on passenger cars and light trucks under normal use and operating conditions. These Warranties only apply to the original purchaser who retains ownership of the vehicle on which the Products were originally installed (the "Purchaser"). Eibach Springs, Inc. will repair, replace or refund the purchase price of the defective product at Eibach Springs, Inc.'s sole digression, which shall fully satisfy and discharge any and all warranty claims.

2. Exclusions from Warranty

This warranty does not apply to any products: (1) That have been improperly installed or have not been properly installed by a qualified, licensed auto mechanic experienced in the installation and removal of suspension products; (2) That have been improperly serviced, that have been misused, or that have been modified, altered or subjected to abuse, negligence, accident or collision; (3) Installed in any vehicle that has been modified; (4) Installed on any vehicle that has carried loads in excess of automobile manufacturer suggested weight limits; (5) Installed on any vehicle that has been used for rallying, racing or racing-type activities or off-road use; (6) Presented for warranty coverage by a person other than the purchaser; or (7) Presented for warranty coverage after being used on a vehicle other than the one on which it was originally installed.

3. Reservation of Rights

Eibach reserves the right to make changes in design, materials and specifications, and to make changes to Products without prior notice. Eibach does not assume any obligation to modify any previously manufactured Products.

4. Exclusion of other Warranties

These Warranties are the entire and only Warranties for the Products and may not be modified or supplemented by any other person or company in any form. Any description of the Products, by anyone, is for the sole purpose of identifying them, is not part of the basis of the bargain, and does not constitute a warranty that the Products will conform to that description. The use of any sample or model in connection with these War - ranties or the sale of any Products is for illustrative purposes only and is not a warranty that the goods will conform to the sample or model. The statements of any salesperson do not constitute part of these Warranties or any warranty at all and cannot be relied upon as a warranty. There are no warranties, expressed or implied, including any implied warranties of merchantability or fitness for a particular purpose, which extend beyond the description on the face hereof. Any implied warranties are disclaimed to the fullest extent permitted by law and shall in no event exceed the purchase price of the product. These warranties do not cover consequential damages, loss of time or revenues, inconvenience, loss of use of the vehicle, damage to the vehicle or components of the vehicle, any other type of consequential damages, or other incidental or in direct damages. Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages; in such states the above limitations or exclusions may not apply. These Warranties give the Purchaser specific legal rights and the Purchaser may have other rights that may vary from state to state.