Bilstein B8 5100-Shock Absorber (24-191203)

At JM Auto Racing we make returns and other client services as easy as possible. Our mission is to provide you with the best products and the best service in the automotive industry. We understand that sometimes, clients change their minds about products that they order or simply do not need them anymore. We also know that clients are cautious about terms and conditions since they are often tricky and misleading. Our goal is to make the return or exchange process trustworthy and as simple as 1-2-3.

Returns & Exchanges
If you are not satisfied with your purchase for any reason, we will be happy to accept a return for a refund or exchange on products in new/unused condition within 30 days of delivery. For orders placed during the holiday season from November 15th to December 31st, the return period is extended to 60 days. The following rules apply:

• All returns and exchanges must be made via our Return Procedure with a valid & signed RMA form.
• Returns will have a flat 15% restocking fee.
• Product(s) must be in new condition and in the original packaging (please do not assemble, install, or modify the product in any way). In the event of fitment, flaw or defect pictures may be necessary to complete your request.
• Any product that was used or fully/partially installed is non-returnable.
• In some cases, return of the physical product may not be required. For these products, instructions will be provided on how to process a field destroy or dispose of the original item.
• The few exceptions for items that cannot be returned include:
  • Items classified as “special order” or “made to order”
  • Custom Wheels & Tires Packages
  • Electronics
  • Any non-EPA compliant product including but non limited to catless test pipes, downpipes, headers and high flow cats. We will try to make as many accomadations as possible however a 25% restocking fee will apply. Please contact us to learn more.
• To start your return please click HERE

Cancellations
We all know that things happen a people change their mind as soon as the purchase things. We take pride in how quickly we get things out the door and with 4 warehouses to ship from plus stock owned at our manufacturers, that speed is always increasing. This is why we only except full cancellations within 30 minutes of placing an in stock order. This helps us ensure your package gets out on the truck immediately or can be flagged before it goes through the packaging process. For orders that are not in stock or special order, we allow 24 hours. Cancellations can be done online by following the instructions found HERE or by emailing [email protected] ,

Your request will be processed as quickly as possible, but please note that sometimes products ship quicker than expected. After 24 hours, or after an out of stock item has been confirmed, fees will apply to all cancellations with the exception of Special Order items, made to order items or custom built items; which can not be cancelled after the 24 hour period. Items confirmed on reserve or pre-ordered are subject to a 10% cancellation fee.

Cancellations are subject to a 10% cancellation fee. This fee is not to rip you off in any way. When you place an order, we lose 3% due to credit card processing, and also another 3% to credit your account. The other 4% is much less then what is needed to cover all other costs and expenses lost by cancelling an order, that was already processed. This fee is will only be imposed on orders that have not shipped. If a special order has been placed, such as pistons, turbo's, etc., and the items are built and ready to ship out, and a cancellation is requested, a 25% cancellation fee will be imposed IF possible to be cancelled.

• To start your cancel please click HERE

What are my shipping fees?
For orders delivered within the continental US where reason for return isn't a result of a JM Auto Racing error, the cost of the initial shipping charge and a return fee will be deducted from your refund. A prepaid shipping label(s) will be provided.
Freight, international & non-continental US returns are accepted, however coordination of return shipping is the responsibility of the client. In the event an error is made by JM Auto Racing, a return shipping label will be provided.

Сore deposits
Some products sold on JM Auto Racing include a core deposit. These parts have a deposit that is charged upon purchase and fully refunded upon the return of the core. Cores must be in rebuildable condition and matching vehicle application to the product sold. Once the product is received and inspected, the deposit will be refunded to your original form of payment. Note: Product cores returned that are not fully assembled or are not the unit that was removed from the vehicle, will not be refunded and the core will be discarded. Detailed instructions on Core Deposit Returns can be found here.

Defective, damaged, or incorrect products
We all know that accidents happen sometimes. If your product(s) arrive defective, damaged, or simply incorrect, please contact our customer service department as soon as possible. Please do not attempt to use, install, modify, or repair the part! We will send you a replacement part and provide you with a prepaid return label to return the defective part. In some instances, return of the product may not be required. Products must be returned to us within 30 days. If the damage was caused by a shipping courier, we will schedule a damage pick up by the courier. Photos of the damage, defect, or fitment issue may be requested in order to correctly process your request. For items mispackaged or missing, returns and replacements will be handeled as warranty requests, subject to manufacturer involvement and normally handled within 24-48 hours. Please note that products must be in the original packaging and there are additional requirements for products that ship freight.

LTL and Freight Shipments will cover the delivery of most oversized items, including but not limited to, body kits, hoods, trunks, spoilers, doors, roll cages. Items should be thoroughly inspected at time of delivery. Any damage NEEDS to be notated on the Bill of Lading prior to the driver leaving for an insurance to be valid. If damage, is not noted, the insurance is voided out and will need to be dealt with between you and the shipping carrier.

Billing, refunds & credits
Payment for orders placed using PayPal of Affirm will be captured as soon as the order has been successfully placed. Payments for orders placed using a debit or credit card will be authorized only and captured upon shipping. What does this mean? If your order is in stock, it will be charged normally. For out-of-stock items arriving within 30 days, you may see the authorization temporarily fall off. The funds will be placed back into your account and you won't see the pending charge from us. Once the item ships, you will see the funds deducted and the charge posted to your account. For out-of-stock items after 30 days, the above will take place, however we will have to recharge your card once the item is ready to ship.

Refunds for returned products are issued with 3-5 business days once they are received by our warehouse and inspected. Refunds will be issued via the same payment method originally used to place the order (Credit Card, PayPal, Google, Affirm, Check). All returns, where JM Auto Racing is not at fault, will have 15% restocking fee less than cost of freight. Free shipping items will have the initial freight fees deducted from the final refund. Shipping is only free if you keep the item you purchased. Some items will have a higher restocking fee. This information will be revealed to you up front upon requesting a return. Once the refund has been issued a confirmation email will be sent. Please allow an additional 5-7 days for the credit to appear on your account.

Shipping & delivery
To ensure a fast and safe delivery we use FedEx, DHL, Ontrac, USPS, & UPS Ground/Air shipping services. Available shipping methods may vary for different type of products and shipping destinations. Most products in stock ship same day, or within 1 business day after which its delivery can be tracked via tracking number sent to your email. For custom or made to order items shipping time varies as they may have to be manufactured, painted, embroidered, or assembled.

Please keep the following in mind:

• Products that are oversized must ship truck freight / LTL which differs from ground shipments. NOTE: These oversized items require inspection and a signature upon delivery. For more information on freight shipping click here.
• Shipments to Canada are treated as all other international shipments. It is the recipient's responsibility to pay all applicable duties, taxes, & brokerage fees. Detailed Info can be found here here.
• Shipments to HI, AK, PR, Guam, Virgin Islands, APOs, & Canada might require extra shipping charges. International shipping quotes will be e-mailed to the customer before the credit card is charged.
• Oversized items such as hoods, body kits, bumpers, tonneau covers, roofs, trunks and spoilers may require additional postage that is not displayed on the website. You will be contacted prior to the item shipping to confirm.

To request an international shipping quote before placing an orderIf you would like special shipping arrangements, please contact us via live chat, email or call us at 1.855.998.8726

Disclaimer
In effort to provide our valued clients with the most up to date and accurate information, JM Auto Racing is continuously implementing real-time updates to our online superstore. Due to the immediate nature of these updates the correction of any errors and/or omissions can happen at any time without prior notice. This information may include but is not limited to pricing, availability, suggested use, fitment, compatibility, and warranties.

JM Auto Racing is not responsible for any additional charges, labor, loss, or damage incurred as a result of information, correct or incorrect, referenced or products purchased from JM Auto Racing. While we work to avoid any errors or omissions that may appear on the JM Auto Racing website, we do reserve the right to cancel any undelivered orders based on inaccurate information. more details

In 1954, Bilstein® was the first to realize the potential offered by an idea of Prof. Bourcier de Carbon, a French researcher in the field of vibrations. The aim was to eliminate the physical disadvantages of the conventional telescopic shock absorbers, whilst at the same time making the dampers lighter and able to be fitted in any position. The name Bilstein has for many decades been closely associated with high tech in the field of suspension design, driving comfort and safety. In order to expand this position in the future, Bilstein became a division of ThyssenKrupp Technologies AG in 1988, and a wholly-owned subsidiary in 2005. The partnership and co-operation within the group will enable the company to continue to inspire with innovations in the traditional Bilstein way.

JM Auto Racing is not just your average performance shop. We take pride in our service and will be with you every step of the way. JM Auto Racing is the ultimate one stop shop for all your automotive needs and family owned and operated since 2002. Become part of the JM Auto Racing family and make your next purchase with us.

GENERAL AFTERMARKET WARRANTY

Bilstein of America warrants its gas pressure shock absorbers against defects in workmanship and materials for as long as you, the original purchaser, own your car.

If a shock/strut malfunctions and BILSTEIN determines it to be defective, we will either replace it or repair it, depending on the term of the warranty based on the assembly's model type.

Note: If your vehicle was equipped with BILSTEIN from the factory (original equipment), warranty claims must be directed to the vehicle manufacturer.

LIMITED LIFETIME WARRANTY

B4 OE Replacement / B6 / B6 Performance / B8 Performance Plus / B12 Series / B14 (PSS) / B16 (PSS9 & PSS10) / B6 4600 / B8 5100 / B8 5100 (Ride Height Adjustable) / B8 5112 / B8 6112

BILSTEIN warrants to the original retail purchaser that, for the life of each gas pressure shock, this product shall be free from defects in material and workmanship. Proof of purchase is required to process warranty. Please return product to the original place of purchase.

LIMITED 2-YEAR WARRANTY

B4 OE Replacement (Air) / Steering Racks

BILSTEIN warrants to the original retail purchaser that, for a period of two (2) years from the date of purchase, the B4 OE Replacement (Air) suspension and Steering Racks shall be free from defects in workmanship and/or material. Proof of purchase is required to process warranty. Please return product to the original place of purchase.

LIMITED 90-DAY WARRANTY

B8 5125 / B8 5150 / B8 5160 / B8 5165 / M 7100 Series / B8 8125 / M 9100 Series / M 9300 Series / B1 Series / BILSTEIN Clubsport® / MOTORSPORTS PRODUCT

BILSTEIN warrants to the original retail purchaser that, for a period of ninety (90) days from the date of purchase, this product shall be free from defects in material and workmanship. Any implied warranty of merchantability, fitness or fitness for particular purpose, except as may be prohibited by applicable law, is likewise limited in duration to ninety (90) days from the date of original retail purchase. Some States do not allow limitations on how long an implied warranty lasts so the above limitation may not apply to you.

This warranty is non-transferable and does not cover normal wear and tear or any other loss, liability or damage resulting from improper alteration, disassembly, handling, installation, service, repair or use of this product.

WARRANTY RESTRICTIONS

The limited warranties set forth above do not cover normal wear and tear and are non-transferable. The following are warranty exclusions:

Original equipment shock absorbers (vehicle manufacturer warranty)
Improper installation
Racing, driving competition or off-road use
Modified use or other than BILSTEIN recommended vehicles
Commercial vehicles
Bent or broken Rods showing abuse or abnormal wear
Surface finish, boot or mounting hardware such as, but not limited to, rubber bushings, as well as labor charges are not covered by any of the foregoing limited warranties. BILSTEIN's liability for a defective shock absorber is limited to replacement of shock with a new or reconditioned BILSTEIN shock absorber. Repair or replacement as provided by this warranty is customer's sole and exclusive remedy in the event of a product failure. Manufacturer shall not be liable for any incidental, consequential or other damages resulting from the disassembly, handling, installation, service, repair or use of this product. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

Note: Other exclusions may or may not apply in certain states or rare circumstances.