AWE BAY BANNER (9510-11084)

At JM Auto Racing we make returns and other client services as easy as possible. Our mission is to provide you with the best products and the best service in the automotive industry. We understand that sometimes, clients change their minds about products that they order or simply do not need them anymore. We also know that clients are cautious about terms and conditions since they are often tricky and misleading. Our goal is to make the return or exchange process trustworthy and as simple as 1-2-3.

Returns & Exchanges
If you are not satisfied with your purchase for any reason, we will be happy to accept a return for a refund or exchange on products in new/unused condition within 30 days of delivery. For orders placed during the holiday season from November 15th to December 31st, the return period is extended to 60 days. The following rules apply:

• All returns and exchanges must be made via our Return Procedure with a valid & signed RMA form.
• Returns will have a flat 15% restocking fee.
• Product(s) must be in new condition and in the original packaging (please do not assemble, install, or modify the product in any way). In the event of fitment, flaw or defect pictures may be necessary to complete your request.
• Any product that was used or fully/partially installed is non-returnable.
• In some cases, return of the physical product may not be required. For these products, instructions will be provided on how to process a field destroy or dispose of the original item.
• The few exceptions for items that cannot be returned include:
  • Items classified as “special order” or “made to order”
  • Custom Wheels & Tires Packages
  • Electronics
  • Any non-EPA compliant product including but non limited to catless test pipes, downpipes, headers and high flow cats. We will try to make as many accomadations as possible however a 25% restocking fee will apply. Please contact us to learn more.
• To start your return please click HERE

Cancellations
We all know that things happen a people change their mind as soon as the purchase things. We take pride in how quickly we get things out the door and with 4 warehouses to ship from plus stock owned at our manufacturers, that speed is always increasing. This is why we only except full cancellations within 30 minutes of placing an in stock order. This helps us ensure your package gets out on the truck immediately or can be flagged before it goes through the packaging process. For orders that are not in stock or special order, we allow 24 hours. Cancellations can be done online by following the instructions found HERE or by emailing [email protected] ,

Your request will be processed as quickly as possible, but please note that sometimes products ship quicker than expected. After 24 hours, or after an out of stock item has been confirmed, fees will apply to all cancellations with the exception of Special Order items, made to order items or custom built items; which can not be cancelled after the 24 hour period. Items confirmed on reserve or pre-ordered are subject to a 10% cancellation fee.

Cancellations are subject to a 10% cancellation fee. This fee is not to rip you off in any way. When you place an order, we lose 3% due to credit card processing, and also another 3% to credit your account. The other 4% is much less then what is needed to cover all other costs and expenses lost by cancelling an order, that was already processed. This fee is will only be imposed on orders that have not shipped. If a special order has been placed, such as pistons, turbo's, etc., and the items are built and ready to ship out, and a cancellation is requested, a 25% cancellation fee will be imposed IF possible to be cancelled.

• To start your cancel please click HERE

What are my shipping fees?
For orders delivered within the continental US where reason for return isn't a result of a JM Auto Racing error, the cost of the initial shipping charge and a return fee will be deducted from your refund. A prepaid shipping label(s) will be provided.
Freight, international & non-continental US returns are accepted, however coordination of return shipping is the responsibility of the client. In the event an error is made by JM Auto Racing, a return shipping label will be provided.

Сore deposits
Some products sold on JM Auto Racing include a core deposit. These parts have a deposit that is charged upon purchase and fully refunded upon the return of the core. Cores must be in rebuildable condition and matching vehicle application to the product sold. Once the product is received and inspected, the deposit will be refunded to your original form of payment. Note: Product cores returned that are not fully assembled or are not the unit that was removed from the vehicle, will not be refunded and the core will be discarded. Detailed instructions on Core Deposit Returns can be found here.

Defective, damaged, or incorrect products
We all know that accidents happen sometimes. If your product(s) arrive defective, damaged, or simply incorrect, please contact our customer service department as soon as possible. Please do not attempt to use, install, modify, or repair the part! We will send you a replacement part and provide you with a prepaid return label to return the defective part. In some instances, return of the product may not be required. Products must be returned to us within 30 days. If the damage was caused by a shipping courier, we will schedule a damage pick up by the courier. Photos of the damage, defect, or fitment issue may be requested in order to correctly process your request. For items mispackaged or missing, returns and replacements will be handeled as warranty requests, subject to manufacturer involvement and normally handled within 24-48 hours. Please note that products must be in the original packaging and there are additional requirements for products that ship freight.

LTL and Freight Shipments will cover the delivery of most oversized items, including but not limited to, body kits, hoods, trunks, spoilers, doors, roll cages. Items should be thoroughly inspected at time of delivery. Any damage NEEDS to be notated on the Bill of Lading prior to the driver leaving for an insurance to be valid. If damage, is not noted, the insurance is voided out and will need to be dealt with between you and the shipping carrier.

Billing, refunds & credits
Payment for orders placed using PayPal of Affirm will be captured as soon as the order has been successfully placed. Payments for orders placed using a debit or credit card will be authorized only and captured upon shipping. What does this mean? If your order is in stock, it will be charged normally. For out-of-stock items arriving within 30 days, you may see the authorization temporarily fall off. The funds will be placed back into your account and you won't see the pending charge from us. Once the item ships, you will see the funds deducted and the charge posted to your account. For out-of-stock items after 30 days, the above will take place, however we will have to recharge your card once the item is ready to ship.

Refunds for returned products are issued with 3-5 business days once they are received by our warehouse and inspected. Refunds will be issued via the same payment method originally used to place the order (Credit Card, PayPal, Google, Affirm, Check). All returns, where JM Auto Racing is not at fault, will have 15% restocking fee less than cost of freight. Free shipping items will have the initial freight fees deducted from the final refund. Shipping is only free if you keep the item you purchased. Some items will have a higher restocking fee. This information will be revealed to you up front upon requesting a return. Once the refund has been issued a confirmation email will be sent. Please allow an additional 5-7 days for the credit to appear on your account.

Shipping & delivery
To ensure a fast and safe delivery we use FedEx, DHL, Ontrac, USPS, & UPS Ground/Air shipping services. Available shipping methods may vary for different type of products and shipping destinations. Most products in stock ship same day, or within 1 business day after which its delivery can be tracked via tracking number sent to your email. For custom or made to order items shipping time varies as they may have to be manufactured, painted, embroidered, or assembled.

Please keep the following in mind:

• Products that are oversized must ship truck freight / LTL which differs from ground shipments. NOTE: These oversized items require inspection and a signature upon delivery. For more information on freight shipping click here.
• Shipments to Canada are treated as all other international shipments. It is the recipient's responsibility to pay all applicable duties, taxes, & brokerage fees. Detailed Info can be found here here.
• Shipments to HI, AK, PR, Guam, Virgin Islands, APOs, & Canada might require extra shipping charges. International shipping quotes will be e-mailed to the customer before the credit card is charged.
• Oversized items such as hoods, body kits, bumpers, tonneau covers, roofs, trunks and spoilers may require additional postage that is not displayed on the website. You will be contacted prior to the item shipping to confirm.

To request an international shipping quote before placing an orderIf you would like special shipping arrangements, please contact us via live chat, email or call us at 1.855.998.8726

Disclaimer
In effort to provide our valued clients with the most up to date and accurate information, JM Auto Racing is continuously implementing real-time updates to our online superstore. Due to the immediate nature of these updates the correction of any errors and/or omissions can happen at any time without prior notice. This information may include but is not limited to pricing, availability, suggested use, fitment, compatibility, and warranties.

JM Auto Racing is not responsible for any additional charges, labor, loss, or damage incurred as a result of information, correct or incorrect, referenced or products purchased from JM Auto Racing. While we work to avoid any errors or omissions that may appear on the JM Auto Racing website, we do reserve the right to cancel any undelivered orders based on inaccurate information. more details

AWE has one vision: To Unlock Performance. From award-winning handcrafted performance exhausts to track-tested carbon fiber intakes and performance intercoolers, AWE innovates, designs, manufactures, retails and distributes AWE brand performance products globally through its preferred network of dealers, online and from its state-of-the-art headquarters outside of Philadelphia, Pennsylvania. Since 1991, AWE's elite team of researchers, engineers, innovators and drivers have track-tested and introduced premium performance upgrades for some of the finest automobiles in the world.

The in-house advantage.

A recent carbon fiber intake had over 350 in-house hours of development and testing behind it. Needless to say, our people are fanatically committed to the business of performance. By controlling every facet of development we are able to guarantee effectiveness and quality like no other.

Our laboratory is as much our CAD tools as it is our CNC machine as it is our official-tuner-status at New Jersey Motorsports Park. It’s all part of our DNA, from prototyping to manufacturing to testing. The bottom line, in-house means in control – and that’s where you want to be.  Take a tour of the facility.

Our vision

Put simply, our company culture revolves around one vision: To Unlock Performance. You have it in there... it's just about unlocking it. With every CAD rendering and every test run, we ask ourselves, "Can this be better? Can we unlock more performance?" Whether we're choosing the next intercooler design or fabricating one of our signature 180 Technology® exhausts, we are fanatics and enthusiasts, committed to performance, all without ever sacrificing any of the practicality that you've come to rely on.

In other words, our mission is to become the most trusted partner in precision automotive engineering for

The Basics

AWE wants you happy - let’s work together to get any issues resolved!  Please note these key points before proceeding with any claim:

• Start at the original place of purchase. 100% of claims start with the original place of purchase, and all refunds, if granted, are through the original place of purchase. Call them first. 
• If you remove, we can not approve. If a product issue is discovered after installation, do not remove the product before receiving confirmation of a return approval from the original place of purchase. On-car information can often lead to diagnosis and action plans; AWE requires a chance to address in this manner. Post-install products removed prior to return authorization will be denied any warranty claim.  
• Any alterations or attempts to fix will void the warranty. This includes welding, bending, or any ad-hoc methods that alter the product in any way.
• All warranties are for the original owner only. Second owners can purchase replacement components at a discount, directly from AWE or from participating dealers.  
• If you are a dealer or bought through AWE directly, fill out the form here.
• Orders or parts of orders canceled more than seven (7) calendar days after placement will be assessed a 20% raw-materials allocation fee. AWE recommends that dealers request down payments from consumers given the handcrafted nature of many AWE products. 

Issuing of refunds

All approved refunds will be handled by the original place of purchase, no exceptions. Since payments were made to the original place of purchase, any refunds must come from the same place. Please note that approved returns must be received at AWE HQ within thirty (30) days of approval of return to receive credit.

Discontinued products

In the event that a warranty claim is approved by AWE on a product that has been discontinued, AWE will repair the product if it is deemed repairable. At AWE's sole discretion and if applicable, a substitution of a comparable product may be granted should a repair not be deemed possible. 

Warranty against manufacturer defects by product class

Manufacturer defect is defined as any characteristic of the product which hinders its usability for the purpose for which it was designed and manufactured. The warranty against manufacturer defects doesn’t cover any cosmetic changes, or normal use wear and tear. All warranties cease at a product’s discontinuance. Here’s a quick summary of our products and how long each is covered for manufacturer defects:

Covered

All AWE brand products. Please note that special order items are not returnable. **Used, pre-owned, special order or prototype products for sale have no warranty unless explicitly stated in page content**

Period

All durations start at the time of purchase (we’ll ask for proof of purchase date):

• AWE brand exhausts: Tubing, welding, flex areas: Lifetime
• Valves on exhausts: Three years on mechanical components, one year on valve motors
• Electronics / Electronic Components found on any product: One year
• Catalysts: One Year
• Tip finish defects (please follow washing instructions prior to contacting support): One year (see Tip Finish below)
• Intakes (all components): One year
• Filters: One year
• Intercoolers: One year
• Other: Foilers, accessories, tools, valances, drive train stabilizers, suspension components: One year
• Turbo kits/turbochargers: Not covered under warranties, special order item.

Condition of system

In the event of a return, a product must be returned with no signs of abuse, incorrect installation, forced installation, motorsports usage, or product altering whatsoever. Any trace of the aforementioned will result in warranty denial.

Action

Upon verification of warranty coverage, AWE will, at its sole option, repair, replace, consult toward remedy or issue a refund for the defective product.

Labor

Labor for original installation, removal, and subsequent installation/inspection not covered.

Shipping

If a claim is determined by AWE at its sole discretion to be a manufacturer defect, AWE will cover two-way shipping to AWE either from consumer or dealer and back to either consumer or dealer. AWE may also request a “Destroy in Field” of any defective parts.

Restocking

No restocking fee for Manufacturer Defect.

Exclusions

In all cases, AWE must be afforded the opportunity to remedy the situation before the removal of the product from the vehicle. Installations deemed errant AWE will result in denied claims. Any evidence of offroad abuse or use of the product in motorsports or racing conditions is grounds for warranty denial. Warranties will be voided if the product is improperly serviced, modified, or used in a way not intended by the Manufacturer. The Consumer is responsible for ensuring that the product is installed in a safe and proper manner, and should cease use of the product immediately if an unsafe or improper condition is noted. If an unsafe or improper condition is noted, the Consumer should then immediately contact the facility where the product was purchased.

Tip Finish

AWE's One Year Tip Finish Warranty covers defects on AWE tips for a period of one year from the purchase date. Exclusions to the AWE One Year Tip Finish Warranty: (1) Pinhole sized pitting on the inside of tips, which is considered normal wear and tear, and (2) Blemishes or marring of appearance due to weather, road hazards, lack of maintenance (defined in next sentence) or extremes of heat or cold. Thorough periodic cleaning of AWE tips is required as general maintenance, and must be done prior to submitting a warranty claim on tips, as returned tips found to have been dirty (and not defective) will have forfeited any core charges.  

No CEL Guarantee

The AWE No CEL (Check Engine Light) Guarantee is noted on certain AWE products and offers peace of mind against the appearance of Check Engine Lights when products are installed properly and used as intended, on vehicles with no additional modifications, with the exception of other AWE products intended to work with the product in question.  

Covered

Original owner.

Period

One year from the date of new product purchase (proof of purchase required).

Action

Repair, replace, or consult toward resolution at AWE’s discretion.

Labor

Not covered.

Applicable to all warranties

EXCEPT AS EXPRESSLY SET FORTH WITHIN, AWE MAKES NO WARRANTY, EXPRESS OR IMPLIED, AS TO ANY MATTER WHATSOEVER INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.  IN NO EVENT SHALL AWE BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES HOWEVER CAUSED, ON ANY THEORY OF LIABILITY, AND WHETHER OR NOT AWE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.   The warranties listed herein are the only remedy the Consumer or Dealer has for any loss or damage, however arising, due to nonconformity in or defect of the product. This warranty does not cover consequential damage, loss of time or revenues, labor, inconvenience, loss of use of vehicle (including rental vehicle fees), shipping, damage to the vehicle or components, or other incidental or indirect damage. AWE’s sole liability on any claim of any kind, whether in contract, tort, or otherwise, for any loss or damage arising out of, connected with, or resulting from the manufacture, sale, delivery or use of the products sold hereunder shall in no case exceed the amount actually paid to AWE for the applicable product.  These limitations shall apply notwithstanding any failure of essential purpose of any limited remedy.